Terms of Use

Updated: January 2024

Lyfeguard End User License Agreement

This agreement, (“Terms of Use”) between Lyfeguard Limited (“Lyfeguard”, “we”, “us” or “our”) and you governs your use of the Services (as defined below). We reserve the right to modify, supplement or amend these terms of use from time to time at our discretion. Each time you access the Services you agree to these terms and conditions as they may be amended from time to time.

The Services

We provide a comprehensive end of life planning resource service which helps users to plan and manage their end of life (“services“). It is currently free for you to register with us, set up your profile and use our website and services to help you with your planning.

We do not control the material submitted to the website by users.

We comply with all applicable laws in the European Union and the United Kingdom, (“jurisdiction”). If you are accessing the website from outside the jurisdiction, please be aware that Lyfeguard has not taken affirmative action to comply with local laws which may be applicable to you as a consumer. To the fullest extent permitted by law, we exclude our liability for any loss or damage incurred as a result of your reliance on consumer laws outside the jurisdiction.


In order to access and use certain services and functionality offered through the website, you must register with and open an account with us. In doing so, please make sure that all the details that you give to us are accurate, complete and are kept current and up to date whilst you continue to use the website and the services. You must contact us promptly to inform us of all changes to this information.

Usernames And Passwords

Upon registration for an account with us, you will be asked to create a username and password. You must always keep your username and password confidential and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account, unless expressly specified otherwise, and accordingly you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password. Any breach of these terms and conditions and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you and will not relieve you of your obligations to us. Any such use will be attributed to you in accordance with these terms and conditions.

Please notify us immediately via our website if anyone else has become aware of your credentials in circumstances in which there is a risk of misuse or if you have any reason to believe that there is any other risk of any unauthorised use of your account.


We may terminate the Services, or your access to or use of the Services or your account, with or without notice. Reasons for us terminating your account or the Services include, without limitation: (a) breach or violation of these Terms of Use, (b) your request or self-effecting account deletion, (c) non-payment of any fees or other sums due to us or any other party related to your use of the Services, (d) requests by law enforcement or other government agencies, (e) the discontinuance or material modification to the Services (or any part thereof), or (f) unexpected technical or security issues or problems. In the event of any termination, we will close your account and you will no longer be able to retrieve content contained in that account or otherwise use the Services.

Access to the website

It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet, or other mobile device) meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.

We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.

We do not guarantee the continuous, uninterrupted, or error-free operability of the website. There may be times when certain features, parts or content of the website, or the entire website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended, or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the website, or any features, parts, or content of the website.

Proprietary Rights, Licences And Limitations

Our Rights

You acknowledge and agree that we (and any licensors to us) own(s) all legal right, title and interest in and to the Services, including, without limitation, all software comprising a part of the Services that is either hosted on our servers or deployed by you or a third party to enable creation and management of your account, including uploading of Content to, and display of Content within, the Services (the “Software”), and all intellectual property rights therein (whether registered or not and wherever existing in the world). You further acknowledge and agree that the rights in the Services, including all intellectual property rights, are protected by one or more of copyright, trademark, patent, trade secret and other laws, regulations and treaties, in addition to these Terms of Use. Except for the limited licence rights specifically granted to you in these Terms of Use, Lyfeguard Life and its suppliers own and shall retain all rights, title and interests, including, without limitation, intellectual property rights, in and to the Services and all Software utilised therein (and all copies thereof and related materials that are delivered or made available to you with the Services).

Without limiting the generality of the foregoing, you agree not to access, use, copy, reverse engineer, create derivative works from, share or assist any third party to use the Services or any component thereof to design, create, program, market or promote any product, software or service in competition with us (including but not limited to independent or internal networks).

In order to enable us to operate the Services, we must obtain from you certain licence and other rights to the Content you submit (so that our processing, maintenance, storage, technical reproduction, back-up and distribution, and related handling of your Content does not infringe applicable copyright and other laws). Accordingly, by using the Services and posting Content, you grant us a licence to display, perform and distribute your Content, and to modify (for technical purposes) and reproduce such Content to enable us to operate the Services. You also agree that we have the right to elect not to process, post, store, display, publish or transmit any Content in our sole discretion. You agree that these rights and licences are royalty free, irrevocable and worldwide, and include a right for us to make such Content available to, and pass these rights along to, others with whom we have contractual relationships related to the provision of the Services, solely for the purpose of providing such services, and to otherwise permit access to your Content to third parties if we determine such access is necessary to comply with its legal obligations or to (a) respond to your requests for service; (b) enforce this Agreement; (c) respond to claims that your Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of us, other users, or the public. Where we are required to access and disclose your account information and Content, we will, to the extent we are permitted to do so, give you as much notice of this disclosure as possible.

Except for the limited licence and other rights granted to us in these Terms of Use, you retain all of the rights you had in your Content before you submitted it. If you invite and enable others to view or have access to the Content you store within the Services, then you are enabling each of those permitted users of the Services access to such Content, and we shall not be responsible for any duplication, publication or other use of such Content by such users.

By submitting any feedback, comments, ideas, suggestions, documents and/or proposals through the “Contact Us” interface or otherwise (collectively, “Contributions”), you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) Lyfeguard is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) we shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) we already may possess or have received or considered something the same as or similar to the Contributions; (e) your Contributions automatically become the property of Lyfeguard without any obligation of us to you; and (f) you are not entitled to any accounting, compensation or reimbursement of any kind from us for Contributions. Your “Content”, as defined and used in these Terms of Use, does not include Contributions.

Your Rights

Lyfeguard hereby grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the Software provided to you by us as part of the Services as provided to you by us, for the sole purpose of enabling you to use and enjoy the benefit of the Services as permitted by these Terms of Use, until your rights are terminated in accordance with these Terms of Use or the user Agreement governing your use of the Services.

As indicated above, you retain copyright and any other rights you already hold in Content which you submit, post or display on or through the Services. Other than the limited licence and other rights you grant in these Terms of Use, we obtain no right, title or interest from you (or your licensors) under these Terms of Use in or to any Content that you submit, post, store, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You agree that you are solely responsible for protecting and enforcing those rights and that we have no obligation to do so on your behalf.


We may change the format and content of the website from time to time. You agree that your use of the website is on an ‘as is’ and ‘as available’ basis and at your sole risk.

Whilst we try to make sure that all information contained on the website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.

Except to the extent expressly set out within these terms and conditions, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the website or relying on any of its content.

We cannot and do not guarantee that any content of the website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.

User Content

You acknowledge and agree that all information, data, text, photographs, images, files, software, sounds, recordings, graphics, video, messages, tags and other materials, in whatever form and technical structure, whether publicly posted or privately transmitted or stored using the Services (“Content”), are the sole responsibility of the person(s) originating such Content and introducing such Content into the Services. We reserve the right, but shall have no obligation, to pre-screen, reject, review, quarantine, delete or move any Content posted or submitted to the Services, without obligation to any person.

You agree that you are responsible for your own conduct and all conduct under your account, and for all Content that is created, stored, shared, or published by anyone using your Account ID with the Services and for any consequences arising as a result thereof. You agree to use the Services only for purposes that are legal, proper and in accordance with these Terms of Use, and all applicable laws and regulations in the relevant legal jurisdictions. Without limiting the foregoing, you represent and warrant to us that you have the rights and authority to submit your Content to us in connection with your use of the Services, and such submission and publication of such Content through the Services does not and will not infringe the rights of any person or third party.

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